Conflict-Dispute Resolution

Whenever people work together, conflicts arise. Every encounter with someone whose views differ from our own offers the potential for friction, wasted time or bruised feelings. These encounters may be simple misunderstandings that managers and team leaders can clear up or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. Managing interpersonal differences isn’t easy. Signs of mismanagement are everywhere within an organization – from backbiting rivalry to bickering co-workers. Mishandling these differences leaves emotional scars, diverts energy from where it’s really needed and undermines morale. No wonder so many people totally avoid conflict. The constructive handling of disagreement is central to personal satisfaction and organizational effectiveness. Improved skills in managing interpersonal differences will enrich work and career relationships. By employing the art of listening and assertiveness in conjunction with open and sincere communication to directly address conflict, supervisors and managers can develop an action plan for reaching a “win-win” solution. Despite the risk of pain and irritation, however, the rewards for handling disagreement constructively are gratifying.

This workshop will show managers and team leaders how to explore conflict and get to the heart of the problem to correct it before it’s too late.

Objectives:
- Understand the dynamics of conflict in the workplace
- Identify strategies for resolving supervisor-employee conflicts in the workplace
- Understand your personal preferences for managing interpersonal conflict
- Apply the principles of effective employee relations to managing performance
- Identify the communication strategies that result in performance improvement
- Identify and review company policy regarding documentation and expectations